Grievance Redressal Mechanism

Lodging of Grievance

If you wish to register any complaint in respect of any audio visual content uploaded on Hipi, please register the complaint with our grievance officer Ms. Shrutika Saraswat at, in the format mentioned below, in order to take cognisance of the complaint and make the resolution process quick and efficient:

(i) Full Name(ii) Email (iii) Content link and screenshot of the content(iv) Short summary of complaint or other additional information

Please note that in absence of the complaint not filed in the aforesaid format and/or incomplete and/or if misleading and vague in nature, the complaint will be considered as “invalid complaint”.

Grievance Redressal Process

(i) All complaints received having the aforesaid information will be acknowledged within 24 (twenty-four) hours.(ii) The complaint will be reviewed, verified, and addressed at the earliest, however no later than 15 (fifteen) days upon receipt of the complaint. (iii) The complaint will be resolved within 1 (one) month from the receipt of the complaint.

Restriction on the User

Over and above the Community Guidelines, the Users on Hipi are strictly prohibited to post content and/or any information on the following:(i) Information that affects the unity, integrity and sovereignty of the country(ii) Information that is derogatory to the rules of the society, defamatory to the general public or misleads the general public (iii) Information that is unethical, obscene; racial(iv) Information that is derogatory to a person or exposes their private parts or shows such a person in a sexual act or nudity.